Every industry has its markers of manufacturing quality. For some products, quality is determined by regulators like the FDA, while others utilize the customer’s voice and satisfaction as the primary metric. Quality in walk-ins most often boils down to consistent, effective, and efficient performance. At KPS Global®, quality means coupling industry-leading performance with great value so that customers and competitors alike recognize a top-quality product.
KPSG recognizes that quality is not only an abstract idea. Rather, it’s the task of every employee in the company to take seriously and pour all their efforts into achieving. Jerod Brite, Director of Quality & Continuous Improvement at KPS Global stated, “We understand that in order to be a customer-centric organization, we must be quality-centric.”
By focusing on the customer’s perspective, KPS Global has developed, and maintains, special requirements to meet customers’ needs consistently. KPS Global utilizes both a top-down and bottom-up approach, ensuring uniform standards throughout their company.
Quality isn’t just the priority of KPSG, though.
Thought leaders from the global community from American Society of Quality (ASQ) offer a chorus of definitions of quality.
Dan Zrymiak states, “Pursuit of optimal solutions contributing to confirmed successes, fulfilling accountabilities.”
Expert in management Subir Chowdhury says, “Bottom line: everyone needs to make quality a priority. When we all understand… how even the smallest action may pay enormous dividends, then that leads to the path of true quality.”
What’s common across all these perspectives is an attention to expectations and a commitment to exceeding them. KPSG has studied and implemented these approaches, keeping quality in the forefront of employees’ minds.
KPS Global leverages years of combined engineering, construction and installation knowledge to ensure customers experience the highest quality customer service.
To learn more about KPS Global’s wide range of solutions, visit our website.