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Case Study: Supplier Solves Quality and Customer Support Problems by Switching to KPS Global

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The Situation
Since 1986, AVA, Inc. has been selling walk-ins from more than four manufacturers with strong reputations. However, AVA, Inc.’s owner, Allan Vorda, became frustrated with his current suppliers’ service as he was not receiving quotes and drawings in a timely fashion.

The Texas supplier of Environmental and Cold Storage rooms was dissatisfied with the quality of the walk-in suppliers’ and AVA, Inc. installers began asking for higher quality product. A new solution was needed.

The Response
KPS Global® was poised with the right team, quality products and support services to step in and earn an excellent reputation with AVA Inc.

The customer service problem was solved by timely quotes and drawings delivered by the KPS Global team that is devoted to providing strong support for its customers’ sales initiatives and installers.

“One of the first things I noticed was the genuine response from the KPSG employees about getting me extremely fast quotes and drawings,” Allan Vorda commented. “Their regional manager flew to Houston where we met and he listened to what I said regarding all of the features needed to supply Environmental Rooms.”

AVA’s first order was placed for a forensic laboratory and was followed by an order for an oilfield services company. The first installer commented about a significant improvement in quality control with KPS Global and asked to keep ordering KPS Global’s walk-in panels.

Since then, AVA has received several orders that it has issued to KPS Global. Everyone in the equation wins more business!

“I am extremely happy with KPS Global and look forward to a continued and successful relationship,” said Vorda. 

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