Online Grocery 101: The Basics of Implementing Online Grocery for Retailers
What is Online Grocery Pickup (OGP)? Online Grocery Pickup (or other terms used could be ecommerce grocery fulfillment, Click & Collect, Buy Online Pickup in Store (BOPIS) or Curbside) is the process of consumers ordering groceries online to be picked up at their local store. That concept has been around for years but has skyrocketed in popularity due to COVID-19. This segment outlines the basics of what an OGP program looks like, who the players are that are needed to implement a program and the various models retailers are trying either in back of house, Microfulfillment Centers (MFCs) or even dark stores. Read the rest of the article here.
Preparing for OGP from a Cold Storage Perspective
On the latest installment of KPSG.TV we talk about Cold Storage. Specifically, as it relates to preparing for online grocery programs. Often an oversight or afterthought, cold storage is complicated and this session outlines some of the key areas that need to be considered when implementing online grocery programs. Food safety is paramount to maintaining your brands reputation and understanding cold storage is the first step. The success of any OGP system requires close collaboration with the operations group, the design and engineering firms. they must work closely together so the experience and expertise of the engineering firms can really be leveraged for the benefit of the customer. Read the rest of the article here.
Go Live Challenges when Implementing eCommerce Grocery
Joe McMenamin, Director of eCommerce, covers go live challenges with ecommerce grocery in the latest podcast from KPS Global. He covers key areas that retailers should be considered when implementing online grocery programs. Regardless of how well you plan for implementing a new program, there are bound to be challenges. Read the rest of the article here.